Qualicert Zertifizierung Fitness

Certification of fitness centres

Your advantages

Recognition by health insurance companies

With QualiCert certification, your offer is officially recognised. Customers with supplementary insurance are reimbursed prevention contributions - a clear added value for your company.

ZSR number included

We apply for and manage your ZSR number at no extra cost. This is a prerequisite for billing health insurers and is automatically included in the price.

Legal certainty and tested quality

Our certification proves that your offer fulfils the highest quality and safety requirements - a competitive advantage that also counts in the event of liability.

Personalised advice

Benefit from over 30 years of experience. We provide you with personalised support in three national languages and are always at your side - by phone, online or directly on site.

Visibility and trust

Your organisation appears in the official QualiCert directory, is actively searched for by insured persons and gains credibility through the leading Swiss certificate.

Procedure

In order for you as the operator of a fitness centre to receive a valid certification, you must first undergo initial certification.

After successful initial certification, QualiCert carries out an annual evaluation. If all requirements are met, certification is confirmed for a further year.

Not yet certified

I would like to certify my fitness studio for the first time.

The initial certification process comprises five steps and usually takes two to three months. The process can be cancelled after each step.

Step 1

Submit your application

Register your fitness centre for certification by completing and submitting the application form. At the same time, pay the application fee shown on the form. This will be credited towards the rest of the procedure.

Once payment has been received, QualiCert will send you the complete documentation: an overview of which documents need to be submitted and in what form, as well as detailed information on the rest of the certification process.

to the application form

Step 2

Checking the basic requirements

As soon as your documents have been submitted in full and the fee for the document analysis has been paid, QualiCert carefully checks your details, evidence and documents.

  • If they are fully compliant, the basic requirements are met and your fitness centre is ready for the on-site appointment.
  • If there are any open points, you will receive specific advice on which corrections or additions are still necessary to achieve compliance.

Our experts will personally guide you through the entire process.

Step 3

On-site inspection

An auditor from QualiCert will visit your fitness centre, clarify any final ambiguities and check other criteria directly on site to ensure full compliance with the standard.

The audit is carried out in a practical and supportive manner - with the aim of optimally preparing your fitness centre for certification.

Step 4

Analysing the results

QualiCert prepares a detailed evaluation report for the on-site inspection.

  • All criteria fulfilled: Your fitness centre is ready for certification.
  • Open points: You receive clear guidelines on the necessary measures and submit the evidence.
Step 5

Completion & certification

Congratulations: your fitness centre meets all the quality criteria!

  • Once you have paid the remaining fee, you will receive QualiCert certification.
  • The initial certification is valid until 31 December of the current year and is extended for a further year upon payment of the annual recertification fee.
  • You will receive the certificate and the seal of approval as well as the ZSR number for billing with health insurers (QualiCert will cover the application and costs).
  • We also provide you with extensive communication materials - from the subscription confirmation for your customers, seal of approval files and social media content to counter displays and other supporting documents.

Already certified

The annual recertification is due.

To ensure that your certification remains valid, it is reviewed annually. In the event of deviations, the implementation of the corrective measures recorded in the audit report must be demonstrated. The recertification process comprises four steps.

Step 1

Annual fee & employee registration

The recertification fee must be paid in December for the coming year. This is the only way that the evaluation can start on schedule in the new year - and full recognition by health insurers is guaranteed.

At the beginning of the year, you will also be asked to review the employee situation in your fitness centre and report any changes.

Step 2

Evaluation information & review of employee qualifications

In the first quarter, QualiCert informs your fitness centre in detail about the planned evaluations so that you can prepare yourself optimally.
At the same time, your submitted documents on the employee situation will be checked for qualifications and evidence.

Step 3

Evaluation

The annual evaluation usually takes place on site at your fitness centre between May and the end of October. In exceptional cases, it can also be carried out via video conference or as a document review.
After the evaluation, you will receive an audit report summarising the results and - if necessary - indicating the necessary corrective measures.

Step 4

Successful maintenance of certification

After successful evaluation and payment of the annual recertification fee, your fitness centre will receive confirmation of certification for a further calendar year at the end of December. This ensures successful cooperation with QualiCert for another year.

Criteria

Details of the criteria can be found at FitSafe.

Fees

Our certification fees cover all services - with no hidden additional costs. The price includes the entire certification process, the administration of your ZSR number as well as advice and support materials.

There are two types of procedure - and correspondingly different fees:

  • Initial certification: one-off overall evaluation
  • Re-certification: annual surveillance evaluation

The fee for the one-off initial certification is CHF 1,500 (excl. VAT, incl. ZSR number).

The fee for annual recertification depends on the size category of your studio:

Size category

Number of training stations

Recertification fee in CHF (excl. VAT)

1

0 - 15

1'400.00

2

16 - 30

1'600.00

3

31 - 45

1'800.00

4

46 - 60

2'000.00

5

61 +

2'200.00


Questions and answers

A ZSR number is the registration number in the official paying agent register of the Swiss healthcare system. You need this number so that your customers can claim prevention contributions on their subscription or course costs from the health insurance companies.

The number is issued by SASIS AG, a subsidiary of the health insurance association santésuisse. SASIS AG charges a one-off fee of CHF 324 incl. VAT for the application. Those who submit the application themselves must also expect a high administrative effort and a processing time of up to three months.

QualiCert eliminates this effort for you: we apply for the ZSR number as part of the initial certification directly and in the shortest possible time. The fee is already included in your initial certification fee - you save costs, time and bureaucracy. The annual costs for the ZSR number are also already included in your re-certification fee with QualiCert.

A certificate is the formal confirmation from an independent certification body that an institution fulfils the requirements specified in a standard or normative document. It is a conformity assessment by a third party. A certificate always refers to a clearly defined scope, has a period of validity and is maintained through regular reviews.

A certificate from QualiCert confirms that an institution fulfils the quality and safety criteria defined in a standard. This is based on various standards, for example the FitSafe standard for fitness and health centres or the CourseActive standard for course providers.

QualiCert works as an independent third party - neutral and without conflicts of interest in the industry. This means that the certificate fulfils national and international requirements and is recognised as proof.

For you, this means that your certificate verifiably proves that your company fulfils the required standards - a clear proof of quality with real value.

The first step is simple: register for initial certification using the QualiCert online form. You will then receive all the important documents and information about the process, an overview of all the requirements and a list of the evidence to be submitted. This allows you to check whether your centre already meets the criteria and where there is still potential for optimisation.

Our experts will support you right from the start - from the first step of registration and preparation to the successful on-site audit. This means you start the certification process with the best possible support and will soon be able to present your customers with a recognised quality certificate.

The process is quick if your fitness studio or fitness centre has already documented its operating documents well - for example, emergency and safety concepts or evidence of employees. As soon as you have submitted the required documents in full, QualiCert can usually arrange an appointment for the on-site audit within a month.

As soon as the audit has been completed and any outstanding issues from the on-site evaluation have been resolved, you will usually receive your certificate within 2 weeks.

The certification fees are clearly regulated and transparent for you to understand. The initial certification fee is the same for all gyms and fitness centres.

The annual recertification fee depends on the size of your business. The categorisation is based on objective criteria and is clearly defined as part of the certification process.

You can find a detailed overview of all fees in the Fees section of our website at .

The initial certification fee is divided into three stages (CHF 100, CHF 750 and CHF 650). Depending on how far the process has progressed, only the instalments paid up to that point will be charged.

A complete certification procedure can therefore not be cancelled free of charge - but you will never lose the entire amount at once.

Tip: If you are unsure whether your gym or fitness centre meets the requirements, contact QualiCert in advance. This way, you will be optimally prepared for your certification procedure.

A separate training station is a training device or training area on which a person can perform strength or endurance training. Dumbbells or barbells are not counted.

The exact classification of the size of your gym or fitness centre takes place during the on-site audit.

No. With QualiCert, all services are included in the price - with no hidden additional costs. As a premium provider, the entire service package is included - even if we advise or support you on site, there are no additional costs.

The fees include

  • Carrying out the initial and re-certification procedures
  • Travelling expenses for auditors, postage and shipping costs
  • Administration, receipt and maintenance of your ZSR number
  • Support with questions or problems with health insurance companies
  • Free advice on safety, quality and standard requirements
  • Support from QualiCert as a competence centre at any time
  • Provision of all documents, quality seals and communication materials

QualiCert's team of experts is always available to answer any questions you may have throughout the certification process.

You will receive personalised advice - be it on the preparation of documents, proof of qualification, requirements of the standard or queries when contacting health insurance companies.

You can contact us by phone or email - we will provide you with fast, uncomplicated and solution-orientated support.

Certification by QualiCert brings you numerous advantages as a certified organisation:

  • Your customers or members receive prevention contributions from the health insurance companies.
  • The certificate, seal of approval and confirmation documents make your quality visible.
  • You create trust and clearly differentiate yourself from non-certified programmes.
  • You fulfil binding standards and requirements and therefore have legal security.
  • You can obtain the ZSR number from QualiCert quickly and at no additional cost.
  • Regular audits and inspections ensure that your quality is permanently assured.
  • Clear specifications and supporting documents make it easier to prepare the documentation.
  • As a QualiCert customer, you benefit from personalised advice at all times - whether you have questions about the certification process, how to deal with health insurance companies or how to implement infrastructural requirements.

In this way, you demonstrate quality both internally and externally - and secure a clear competitive advantage.

Re-certification takes place every year and consists of two parts:

  • Sur-dossier audit - you update your documents, in particular the employee list, so that the qualifications can be verified at any time.
  • Unannounced on-site audit - QualiCert checks numerous requirements directly at your gym or fitness centre, for example employee qualifications, BLS-AED certificates, emergency and safety concepts, equipment fleet, maintenance and hygiene.

You will then receive a detailed written audit report.

In this way, we ensure that your gym or fitness centre permanently complies with the Fit[Safe] standard - and that your members can always rely on the highest quality and safety.

No problem - missing documents are no obstacle to your certification. QualiCert provides you with help documents and templates with the exact requirements when you register.

These describe how the documents should be created - for example, for a code of ethics or a contract. This means you know exactly what content is expected and can prepare the documents yourself.

You will receive a detailed evaluation report after the audit.

If there are any open points, the necessary improvement measures are clearly described in the report. You will find out exactly what evidence or adjustments are still required and will be given a deadline for submitting them.

Our team of experts is always on hand to advise you on the specific implementation - so that the requirements are clearly understood and you can implement them step by step.

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